Oh, metrics... If you don't like numbers, chances are you steer far away from these, huh? The truth is that the right metrics (or Key Performance Indicators, KPI) are fundamental in understanding whether your business is dying, surviving, or thriving!

It can seem daunting, but it doesn't need ...

Download a copy of the Volunteers vs Receptionists Model spreadsheet template here.

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It's common enough in hostels, but most business owners don't understand when it makes sense to hire volunteers or not. A lot of hostel owners do it because they are sure they're saving money, but ...

I mean isn't it?

In case you're wondering: No, I didn't come up with this brilliant phrase, and it's unclear exactly who it belongs to. But, it's a phrase that summarizes my thoughts on tendencies in the industry...

Maybe this article should have been titled ...

Download a copy of the Hostel Financial Model spreadsheet template here.

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Let's face it: foreseeing the future is still impossible. When it comes to making business decisions, this can be very scary... I mean, after all, we're putting a bunch of money to work and we don't ...

You’ve probably heard that, if you have an accommodation business, you need to have a Content Marketing Strategy (!?). But, what does that even mean? Why should you have one? How can you apply this strategy to your hotel, hostel, or B&B?

We Are All Consumers of Content

It’s ...