What is the difference between a Room Type and Room?

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Are you a bit confused when you see the word "Room Type" in one of your Extranets or in your PMS or Channel Manager? Some people think: "Oh, yea - a Room Type is a Room.", but the thing is, it's not. And understanding the differences between them can help ...

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What are Hostelworld Non-Refundable Rates?

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So, what's all the chatter about Hostelworld's non-refundable rates? We're here to help you clear up the confusion. Basically, you have two rates in your Hostelworld account:

  1. Standard Rate
  2. Non-refundable rate

1. Standard Rate

As a hostel owner, this is the rate that you've always set ...

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Overbookings: A real cost breakdown

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Let's be real: you're paying a lot for overbookings; maybe more than you think. Sometimes overbookings are inevitable (bad luck: you had a water leak in a room), but most of the time they are preventable. Before we go much further though, let's see how much you ...

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Getting Feedback on your Hostel's Experience

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As a hostel owner or hostel manager, you're constantly trying to improve the backpacker experience. What do backpackers love about your hostel or city? What did they hate? You can get some of this from your online reviews, but those opinions tend to be the most vocal, and because ...

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Social Video Guide for Hostels!

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Remember when it was enough to have a decent-looking website and a few keywords on some pages? Times have changed! Now marketers have to constantly come up with innovative ways to grab visitors' attention. Video contents helps increase engagement across all channels: web, email and social media include videos nowadays ...

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