1. Acceptance of this Privacy Policy.
Your use of this website including all services, tools and software (collectively “BananaDesk”) is subject to your irrevocable acceptance without modification of these Terms of Use (the “Terms”) and Privacy Policy. You agree to use BananaDesk in accordance with and subject to these Terms. The Terms as set out hereunder constitute the entire agreement between you and SafeHostel LLC (“SafeHostel”, “we”, “us” or “our”). If you do not read or accept these Terms, do not use BananaDesk or this Web property. By accessing any part of BananaDesk, you consent to be bound by these Terms.
By using BananaDesk, you agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please do not use BananaDesk.
At BananaDesk, we respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you, your property, and your guests. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.
This Privacy Policy describes how SafeHostel LLC (“SafeHostel”, “we”, “us” or “our”) uses and protects your personal information. By accepting the Privacy Policy and the Terms of Use, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to your use of this website including all services, tools and software (collectively “BananaDesk”) and governs data collection and usage. By using the BananaDesk, you consent to the data practices described in this statement.
If you have any questions regarding this privacy policy, email us at support@bananadesk.com.
2. Personal Information We Collect.
Registration and Contact Information. We collect information about you when you (a) register to use BananaDesk and (b) otherwise provide contact information to us via email, or through our offerings. This information you provide may include your name, email address, business address or telephone number.
Payment Information. When you purchase a subscription plan from BananaDesk, we will also collect transaction information, which may include your credit card information, billing and business address, and other payment-related information ("Payment Information").
Technical, Usage and Location Information. We automatically collect information on how you interact with BananaDesk, such as the IP address from which you access our service, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see our Cookie Policy below.
Third Party Platforms. We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites. This may include information such as "Likes", profile information gathered from social networking sites or the fact that you viewed or interacted with our content.
Other Information. We may collect other information from you that is not specifically listed here. We may use any such information in accordance with this Privacy Policy or as otherwise permitted by you.
We encourage you to review the privacy statements of Web sites you choose to link to from BananaDesk, so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of BananaDesk.
Customer / Guest Data. You may submit various types of information and data into BananaDesk processing purposes ("Customer Data" or "Guest Data"). Customer Data may include, without limitation, (a) personal information such as names, email addresses and phone numbers of your end user customers.
3. How We Use The Information We Collect.
We collect and use your personal information to operate BananaDesk and to deliver the products or services you have requested. We also use your personally identifiable information to inform you of other products or services available from SafeHostel. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
We or one of our partners may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In addition, we may share your information with trusted partners (listed below) to help us perform statistical analysis, send you email, provide client support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
We will never collect, use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
We keep track of the Web sites and pages our clients visit within BananaDesk, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within BananaDesk to clients whose actions indicates that they are interested in a particular products or areas of interest.
Our Web sites will disclose your or your guests' personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the Web site; (b) protect and defend our rights or property; and, (c) act under exigent circumstances to protect the personal safety of our clients and users, aka the public.
We do not contact our clients' guests for marketing purposes or sell, rent or lease our clients' private guest information to third parties. We may share client's guest information such as contact information, credit card numbers and other non-personally identifiable with trusted partners to help us perform and deliver the functions of BananaDesk. For example, billing address and credit card number may be sent to a third party for payment processing. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
When requested, we do send email confirmations to guests on behalf of our clients. We may contact specific guests in the process of providing technical support on specific issues as necessary to resolve technical issues.
Partners that we may share your personal data with: Mailchimp, Stripe, Helpscout, Mixpanel, Intercom, Google Analytics, Google AdWords, FullStory.
4. Payment Information.
When you make purchase a BananaDesk subscription, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor: Stripe, through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy found here: https://stripe.com/us/checkout/legal.
5. Rights To Your Data.
When you use BananaDesk, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at support@bananadesk.com with your name and email address, and the information requested to be accessed, corrected or deleted. If you are currently using BananaDesk, sign in to your account, go to your profile, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on database backups), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Right to Erasure. At any time, you can request that all or part of your account's information (personal, business, and guests data as well as all other data contained within your account) be deleted from our database. Please contact us at support@bananadesk.com to process your request.
6. Cookie Policy.
BananaDesk uses "cookies" to help you personalize your online experience. A cookie is a parcel of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server or text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize BananaDesk Web pages, or register with the BananaDesk Web site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Web site, the information you previously provided can be retrieved, so you can easily use our features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies, if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of BananaDesk services or other related Web sites you visit.
7. Security Of Your Personal Information.
BananaDesk client accounts are password protected. We use industry standard measures (PII and PCI) to protect the personal information that is stored in our database. We limit the access to your personal information to those employees who need access to perform their job function, such as our customer support team. We are constantly working on improving our infrastructure for better security. If you have any questions about BananaDesk security measures, please contact us.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your personal information will never be disclosed in a manner that is inconsistent with this Privacy Policy. We will let you know of any security breach and how your personal information may have been affected as soon as we can.
In the unlikely event that we believe that the security of your personal information (as such term is defined in California Civil Code § 1798.82 (“Section 1798.82”)) that is in our possession or control may have been compromised, we will seek to notify you of that in accordance with the provisions of Section 1798.82. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
8. Controlling Your Personal Information.
Within your password protected account, you can see, review, and change your personal information. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our site policies, and take other actions permitted by law. As stated in the Right To Your Data section, you do have the right to erasure. If you would like for your account to be completely deleted, please email us at support@bananadesk.com.
9. Changes To This Privacy Policy.
We reserve the right to update, change, add to, or subtract from this Privacy Policy at any time at our sole discretion. All changes to this Privacy Policy automatically take effect immediately after they are initially posted on this Web page, so we urge that you periodically review this Privacy Policy, so that you will always know what information we collect from you online, how we use it, and what choices you have. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of BananaDesk following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
9. Contact Us.
We will occasionally update this Privacy Policy to reflect client feedback. We welcome your comments regarding this Privacy Policy. Also, if you believe that we have not adhered to this Privacy Policy, you may email our Data Protection Officer at support@bananadesk.com.